Quality

The Prof. Zbigniew Religa Lower Silesian Centre for Heart Diseases MEDINET since 2003 has held the PN - EN-ISO 9001:2000 quality certificate regarding specialist outpatient and hospital services related to the treatment of heart diseases.

Implementation of the Quality Management System involved a considerable team effort and engagement of all employees, and maintaining the high quality of the system and its constant improvement requires even more effort and discipline. The management of the organisation is based on the management of the actual processes taking place in the hospital. Constant monitoring and measurement of individual processes allow us to improve their effectiveness, which translates into enhanced management of the entire organisation.

We implement these goals by:

• continuous enhancement of the quality and standards of our healthcare services;
• constant development of the professional qualifications of our personnel;
• collaboration with well-known suppliers and contractors offering advanced technical solutions and high-quality equipment, materials and services;
• organising and providing education and training regarding healthcare, health prophylaxis and promotion;
• increasing the number of satisfied patients, due to better understanding of their demands and expectations;
• extending the scope of diagnostic and therapeutic options, due to modernisation and purchase of advanced medical equipment;
• raising funds for the statutory activity: purchases, renovations, investments etc.

Our Centre’s mission is best illustrated by our motto: "Through a healthy heart to a better life".

The Quality Policy established for our Centre supports the strategy adopted by the hospital, reflects its nature and the needs and expectations of patients. The top management of the hospital demonstrates strong leadership and engagement in the proper functioning of the Quality Management System. They make sure that the requirements are met and the system is constantly improved,  as well as provide the conditions in which the Quality Management System can deliver the expected results on all the levels of the organisation.

The goals of the Quality Policy are measurable and contribute to:

• patient satisfaction;
• high availability and quality of the healthcare services provided;
• diagnostic and therapeutic effectiveness;
• maintaining and strengthening of the leading position of our Centre in the region.

In 2014, MEDINET received the accreditation of the Ministry of Health. The accreditation certificate is granted by the Minister of Health, based on the recommendation from the Accreditation Council, following a procedure evaluating the organisation’s compliance with the accreditation standards. The accreditation is granted to healthcare facilities that voluntarily undergo the evaluation. The accreditation certificate confirms that the healthcare facility presents a high level of performance and services offered. To receive a medical accreditation, a hospital must comply with a system of requirements and standards regarding the equipment and organisation of work in the facility. The certificate is valid for three years. The hospital must meet certain standards in several key areas of its healthcare activity, as well as create, implement and supervise a Quality Management System.

In 2018, MEDINET again received a positive opinion following the accreditation visit.

Moreover, MEDINET holds a leading position in the annual ranking of hospitals organised by the Centre for Quality Monitoring and published in Rzeczpospolita. Every year we receive economic awards, including the award of the Lower Silesian Chamber of Commerce, Business Gazelle and European Quality Award granted by the Oxford-based Socrates Award Nomination Committee. In 2018, we received the European Award for Best Practices in the Gold Category.

In 2017, we received the “Hospital without Pain” certificate. It is granted to hospitals that meet certain criteria; in our case, they included:

• personnel training in the alleviation of acute post-operative pain;
• standard monitoring of the intensity of pain in surgical patients, four times a day;
• informing patients about the options and methods of pain alleviation and treatment;
• monitoring of potential adverse events.

It is a great success of our medical personnel, striving to ensure the best comfort for our patients after cardiac surgeries