Suggestions and complaints

If a patient (or their guardian / legal representative) has objections regarding the medical service received as part of the National Health Fund programme , they have the right to file a complaint.

If you are satisfied and would like to share your opinion about the healthcare in our centre, or remarks regarding treatment, please do not hesitate to contact us.

Suggestions, complaints and requests may be submitted in writing, orally or via electronic mail at the hospital address: Dolnośląskie Centrum Chorób Serca im. Prof. Zbigniewa Religi MEDINET, 51-124 Wrocław, ul. Kamieńskiego 73a; biuro@medinet.pl.

Chief Executive Officer of the Hospital:

Anna Farmas, MA
every Friday in person, from 12:00 to 14:00
or you can submit a request at the office of the head of the facility, every day from 08:00 to 14:00.

Patient’s Rights Officer:

Do you feel you have been mistreated as a patient? Your right to proper healthcare has been breached? You can contact:

Patient’s Rights Officer.

Krzysztof Wronecki MD, PhD, Professor of the EC Witelon National Vocational University in Legnica
is available every day from 08:00 to 10:00
or you can submit a request at the office of the head of the facility from 08:00 to 14:00.

Department Heads or their deputies:

every day in the working hours of a department and according to the physician’s availability.

Legal basis
The Act on Patient Rights and Patient Ombudsman of 6 November 2008 (Official Journal of Laws 2020 item 849).

You can also send a request to the Patient Ombudsman:

• by mail to: ul. Młynarska 46, 01-171 Warsaw;
• by  e-mail: kancelaria@rpp.gov.pl;
• via the ePUAP platform;
• by fax: (22) 506-50-64.